Effective Date: 20th January, 2024
STEEP ASCENT values the users of our website at www.steepascent.com.au and www.steepascent.com. Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of personally identifiable information ("Personal Information") that we collect when you use services offered on our website. This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using this website you are accepting the practices described in this Privacy Policy. Our policy and security are authorized and managed by deconetwork.com (via our clothing and printing supplier).
Disclosure to third-party service providers and online partners.
We will only disclose your information to relevant third-party service providers (i.e. our printing and payment partners) in order to process your payment and print and deliver your product/s. If you have any questions or comments regarding this Privacy Policy, please contact us at (new email coming shortly)
Does Steep Ascent ever make changes to its Privacy Policy?
We may make changes to our Privacy Policy from time to time. If you receive notification of a change in our Privacy Policy, you must review the new Privacy Policy carefully to make sure you understand our practices and procedures. You may not be able to receive notices from us if your cookies are not set to accept and/or are disabled.
What type of Information does Steep Ascent collect?
We collect the personal information you provide to us, which may include your name, mailing address, phone number, and email address. We do not view, collect, or store any financial information provided during your purchase or transaction.
How and when does Steep Ascent collect this information?
We collect personal information from you when you provide it to us. For example, when you purchase a product, we will collect your name, mailing address, telephone number, and email address. If you create an account or like to be on our mailing list, we may collect your name, mailing address, email address, and telephone number upon registration, or any information that you provide to STEEP ASCENT. If you sign up to receive a newsletter, we will collect your email address.
Communications With Us.
If you communicate with us regarding our website or system, we will collect any information that you provide to us in any such communication.
Analytic and Reporting Technologies.
Like the operators of most websites, we use analytic and reporting technologies to record Non-Personal Information such as internet domain and host names, internet protocol (IP) addresses, browser software, operating system types, click stream patterns and the dates and times that our website and system are accessed. We are also associated with our supplier and their online partners to help manage, monitor, and optimize our website and system, and to help us measure the effectiveness of our advertising, communications, and how visitors use our website. To do this, we may use web beacons and cookies.
How does Steep Ascent use my information?
We use personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our website, fulfilling requests for information, producing and shipping products that you order, and providing customer support or discounts. For example, if you create an account, we will use the information that you provide to us to communicate with you. Similarly, if you sign up to receive our newsletter or to be on our mailing list, we will use the email address you provide to send you our newsletters or to provide you with new product information and discounts.
Non-Personal Information.
We use non-personal information to track the use of our website and our system for other internal purposes, such as providing, maintaining, evaluating, and improving our website.
When will Steep Ascent disclose my information to third parties?
We only disclose personal information to our supplier and their delivery partner/s e.g. couriers/postage services (for supply, production and delivery of your order). Non-personal information is not disclosed to any third party. Neither do we disclose any personal information to unaffiliated third parties or any other company/ organisation not mentioned above.
Does Steep Ascent protect my personal information?
Whenever we obtain your personal information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. We have in place strong methods to protect your information but we assume no liability for any disclosure of data due to errors in transmission, unauthorized third-party access or other acts of third parties, or acts or omissions beyond our reasonable control. We are not responsible for the actions of others. Therefore, you should use care in communicating with other users and only disclose your personal information to users that you know to be trustworthy.
How can I review and make changes to my personal information?
You can obtain a copy of and request that we correct errors in your personal information by emailing us at (new email coming shortly). For your protection, you will be required to provide proof of your identity to obtain a copy of your personal information. If your personal information changes or if you no longer want to use our services, you may correct, update, or deactivate your personal information and/or your account through the account management screen. If you would like to deactivate or terminate your account you can also contact our customer service team.
Security
The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, the information is encrypted using secure socket layer technology (SSL). Our payment partner follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we/our partner strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Please make sure you use devices with reputable security when performing any online communication or transactions. Steep Ascent does not receive or store credit card numbers or any financial details.
Does this Privacy Policy apply when I access third-party websites?
This Privacy Policy does not apply when you access third-party websites. We cannot control how third parties may use the personal information you disclose to them, so you should carefully review the privacy policy of any third-party website you visit before using it or disclosing your personal information to its provider.
What about children's privacy?
Our website and system are intended for users aged 18 and older only. Accordingly, we will not knowingly collect or use any personal information from children that we know to be under the age of 18. In addition, we will delete any information in our database that we know originates from a child under the age of 18. Prospective users under the age of 18 can only use the website under their parent's or legal guardian's supervision. If you are under the age of 18, you, your parent, or your legal guardian may request that we deactivate any of your personal information in our database and/or opt-out from receiving communications from us. If you wish to do so, please contact us at (new email coming shortly).
Can I opt out of receiving communications from Steep Ascent?
We provide you the opportunity to opt out of having your personal information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. If you no longer wish to receive our newsletters and promotional communications, you may opt out of receiving them by following the instructions included in each newsletter or communication or by emailing us at (new email coming shortly). We also offer you an opportunity to opt out of certain communications through the account management screen. If you need assistance you may contact us at (new email coming shortly)
